Altair Estate Pty Ltd respects your privacy and is committed to safeguarding the privacy of our customers and website visitors.
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- We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy sets out how we collect and treat your personal information.
- To the extent applicable, we comply with our obligations under the EU General Data Protection Regulation (GDPR).
- “Personal Information” is identifiable information we hold about you, including your name, email address, telephone number, age, customer reference or wine club identification number, or any other information that can identify you directly or indirectly.
- This Privacy Policy relates to Personal Information we collect and handle about you as our customers (primarily of Altair Estate Pty Ltd), visitors to our website, apps, social media, and other digital services, and members of the public.
- Any reference to “Altair Estate,” “we,” “our,” or “us” means Altair Estate Pty Ltd. Any reference to “you,” or “your” means you as a user of our website located at www.altairestate.com.au (the “Website”) and our associated products and services.
- By using our Website, you consent to our collection, use, storage, and disclosure of your Personal Information in accordance with this Privacy Policy. Our personnel and job applicants can contact our Human Resources Manager for details about the privacy of their Personal Information.
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- We obtain Personal Information from you through our business activities and the operation of our Website, provided to us directly or indirectly through the supply of our products and services or any associated social media platforms.
- We ask you to provide Personal Information such as your name, age, gender, phone number, address, and email address to enable us to provide you with our products and services, support services, mailings, sales and marketing actions, process your orders, provide updates, and meet our contractual obligations.
- We collect your customer reference number, credit or debit card details, wine club number, and any rewards and redemption details applicable to your Altair Estate Club membership.
- We collect Personal Information from you: (a) when you fill out forms on our Website for promotional purposes and opt-in with your name and email address to confirm your subscription to emails and updates from Altair Estate and the Altair Estate Club; (b) when you provide feedback or information about your personal or business affairs, change your content or email preference, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support team; (c) when marketing to you, your Personal Information is only used or disclosed for Altair Estate’s own purposes and with your consent. You may opt out of our direct marketing. Our direct marketing materials will provide instructions on how to do this. We may de-identify your personal information for use and disclosure of anonymous data to determine your preferences and shopping patterns.
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- processing transactions involving our business and our Website when you purchase our products or services;
- administering our business activities;
- providing you with information about our products and services and matters affecting your Altair Estate Club membership;
- providing you with information, promotional materials, and incentives as part of your Altair Estate Club membership benefits;
- updating and maintaining your records;
- communicating with you through various means such as telephone, email, SMS, or mail;
- Manage, research, and develop our products and services, including data analytics for customer needs identification.
- Investigate complaints.
- If you choose not to provide Personal Information, it may affect our ability to provide products and services or grant access to certain parts of our Website or respond to your queries.
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- Altair Estate collects Personal Information from you when you interact with us electronically or in person, access our Website, or use our products or services.
- We collect your Personal Information when you register as an Altair Estate Club member, provide information in person, via social media, online communication, telephone, email, or correspondence.
- We may receive Personal Information from third parties and will protect it as per this Privacy Policy. Third parties may administer services and communications to members, such as newsletters, updates, surveys, and Club member benefits.
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- For individuals in the European Union (EU), we collect and process Personal Information in accordance with the GDPR.
- When collecting or processing Personal Information, we act as a ‘processor’ or ‘controller’ under the GDPR. Altair Estate may be both a controller and a processor.
- The legal basis for collecting Personal Information depends on the products and services used. We collect and use Personal Information with your consent, to fulfill legitimate interests or contractual commitments, or to comply with legal obligations.
- We only collect necessary Personal Information for the intended purpose.
- In the EU, we only share Personal Information with third-party service providers if you give express consent and for purposes described in this Privacy Policy.
- Data processors we employ must comply with GDPR requirements and have adequate security measures.
- We store personal data only as long as necessary or if other means cannot fulfill the processing purpose.
- We do not knowingly collect or process Personal Information of persons aged 13 or younger. If you are under 16, obtain parental consent as required by the GDPR.
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- We share Personal Information with your consent and for purposes stated in this Privacy Policy.
- Personal Information may be disclosed to employees, officers, insurers, advisers, agents, suppliers, subcontractors to fulfill stated purposes.
- Third-party service providers assist in supplying products, services, and payment gateways.
- Data disclosed to third-party service providers is treated confidentially, used only for limited purposes, and aligned with this Privacy Policy.
- Personal Information may be stored, processed, or transferred between parties, including electronically, in Australia or other countries, meeting GDPR requirements and ensuring data security.
- In business change or sale, user databases and associated Personal and non-Personal Information may be transferred to the extent permitted by law.
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- Data, including Personal Information, may be stored, processed, and transferred to countries other than your own, including the US and Europe. This occurs when trusted service providers offer data storage and processing services or when our business collecting your information is in a different country.
- Safeguards are implemented to protect Personal Information when disclosed to third parties abroad.
- Data protection rights may differ in these countries. Personal Information transferred abroad is treated as described in this Privacy Statement.
- For EEA individuals, personal data is stored and processed in Australia, providing adequate data protection. Transfers from the EEA to other countries or organizations follow approved mechanisms for protection, such as Standard Contractual Clauses or Privacy Shield certification for data transfer to third parties based in the United States.
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- Altair Estate is dedicated to securing the Personal Information you provide.
- We have implemented appropriate physical, electronic, and managerial measures to safeguard and secure information, protecting it from misuse, interference, loss, and unauthorized access, modification, and disclosure.
- Transmissions to and from this Website may be intercepted and modified by third parties.
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- You can request details of your Personal Information in accordance with Privacy Act 1988 (Cth) and, if applicable, the EU GDPR. To obtain a copy of your information or report any inaccuracies, outdated, incomplete, irrelevant, or misleading data, please contact us using the provided details.
- We reserve the right to refuse certain information requests as outlined in the Privacy Act.
- Special rights for individuals in the EU:
- You have the right to be informed about the collection and processing of your Personal Information.
- You have the right to access your Personal Information, including the legal basis for collection and processing.
- You have the right to rectify inaccurate or incomplete Personal Information.
- You have the right to request erasure of your Personal Information when no longer necessary.
- You have the right to receive your Personal Information in a machine-readable format and transfer it to another controller upon request.
- You have the right to object to data processing based on legitimate interests, public interest, direct marketing, or scientific and historical research and statistics.
- You have the right to object to automated processing and request human intervention. We respond to such requests within fourteen (14) days.
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- When you visit our Website, we may collect certain information, such as browser type, operating system, and the previous website visited. This information is used in an aggregated manner for website analysis and statistics.
- We may occasionally use cookies for website traffic analysis and relevant ad serving through third-party services like Google AdWords.
- Our Website may contain links to third-party websites not owned or controlled by us. These links are provided for convenience only, and we do not sponsor, endorse, or approve these websites. You use them at your own risk.
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- We own, register, or license intellectual property, including trademarks, service marks, trade names, and other proprietary designations. Any other trademarks or proprietary designations belong to their respective parties.
- Trademarks used on this site belong to the relevant companies or registered owners and may not be copied, downloaded, reproduced, modified, or distributed without prior written permission, except as part of authorized material copies from this site.
- We retain all rights, title, and interest in the copyright material on this Website and delivered through our products and services.
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- Your use of this Website is at your own risk. While we take reasonable steps to secure your Personal Information, to the maximum extent permitted by law, we exclude all liability (including negligence) for any unauthorized access to your Personal Information.
- You and your organization agree to indemnify and hold Altair Estate harmless from any loss, damage, cost, expense, claim, proceeding, or liability arising from your unauthorized use of this Website and related activities.
- All information provided on the Website is for informational purposes only. We make no representations regarding;
- the completeness, truth, suitability, quality, or accuracy of the information (including third-party material and advertisements).
- We do not guarantee the timeliness of information or
- the availability of any product or service on the Website.
- You acknowledge that we are not responsible for any errors or omissions in the information on this Website.
- No warranty or guarantee of a cure is expressed or implied with any information on this Website. Altair Estate does not make representations regarding the use or results obtained with the information. Altair Estate, its employees, or associates are not liable for any loss or damage arising from the use of this Website or its information. Altair Estate does not take responsibility for the information contained on this site, and its use is at your discretion.
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- If you have any complaints about our privacy practices, please send details of your complaints to our Company Secretary using the provided contact details. We take complaints seriously and will respond promptly after receiving written notice.
- We may request you to submit your complaint in writing and discuss it with our personnel and service providers as appropriate.
- Our Company Secretary will investigate and aim to resolve the matter promptly. You will be informed in writing about the outcome of the investigation.
- If your complaint remains unresolved by our Company Secretary and no other resolution procedures are agreed or required by law, you will be informed that you may refer your complaint to the Privacy Commissioner for further investigation. The Commissioner’s contact details will be provided.